Privacy Policy

At Lumora, your privacy matters to us. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our website or services, you agree to the practices described below.

Information we collect

We collect information you provide directly — such as your name, email address, phone number, and any details you share when you contact us, request a consultation, or start a chat. We also collect limited technical data automatically, including your IP address, browser type, pages visited, and the language you browse in.

How we use your information

• To respond to your enquiries and provide the services you request.
• To prepare proposals, quotations, and deliverables for your project.
• To improve our website, content, and customer experience.
• To send service updates and, where you have opted in, marketing communications.

Cookies and analytics

We use cookies and similar technologies to remember your preferences (such as language and theme) and to understand how visitors use our site. You can control cookies through your browser settings.

Sharing your information

We do not sell your personal data. We share it only with trusted service providers who help us operate our business (for example, hosting and analytics), and only to the extent necessary, or when required by law.

Data retention and security

We keep your information only as long as needed for the purposes described here, then delete or anonymise it. We apply appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse.

Your rights

You may request access to, correction of, or deletion of your personal data, and you may withdraw consent for marketing at any time. To exercise these rights, contact us using the details below.

Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page, with the effective date shown above.

Contact us

For any questions about this policy or your data, email us at hello@lumora.sa.